Please review our policies and procedures:
We strive to deliver exceptional service while adhering to our company polices. Please review and reach out with any questions you may have.
Alpine Learning 2021 policies
Cancellation Request Policy: All refunds are subject to review. Refund requests can be submitted to firstname.lastname@example.org and are subject to a cancellation fee.
Payment Policies: Each program will be invoiced at the beginning of each month. Payment is due within 7 days. A late fee will be charged if unpaid within 7 days. E Transfers, cash and credit cards are all acceptable methods of payment. *Funding payments are accepted and these will be discussed case by case.
Missed Days/Make up days Policy: There will be no refunds for missed days or make up days once the program starts. E.g. last minute vacation, forgot session was on, or other non emergency reasons. If a parent notifies the educator, prior to the 1st of the month that a child will be missing the session, a credit can be applied. E.g. Family holiday, planned appointment etc. We will do our best to rebook that spot with another student on a drop in day or apply for credit.
Drop-in Sessions Policies: Drop in sessions are case by case. These are usually discussed with the educator and family based on availability and in addition to a program. We require a 48 hours cancelation policy on a drop in session for refund to occur. Drop in sessions will be added to the following month' s invoice.
Moving Days/Times Policy: Once an established day and time has been confirmed, this is your child’ s program. All inquiries to move or change sessions must follow the cancelation request policy. We will do our best to work with your child' s schedule.
Educator Cancelation Policy: If an educator needs to cancel a session, they will do their best to reschedule within the program dates. If there is no solution for rescheduling a session then a credit will be added to the following month' s invoice.
September 2021 Rates:
$75 an hour in person $60 an hour 45 mins in person $100 an hour home visits New Student admin fee $150 includes assessment
Alpine Learning Covid-19 Safety Protocol
Based on Vancouver Coastal Health’s safety guidelines for indoor settings, Alpine Learning is aligning with these guidelines and implementing the following to ensure the continued safety of all students and staff:
Mandatory Face Covering
Alpine Learning is following the BC Public Health Order regarding Masks in an indoor
setting. This includes any visitors 5 years of age and older and workers who must wear a
face covering while inside an indoor public space.
Please note: private businesses have a right to refuse entry to customers not wearing a mask and we will be implementing this practice immediately to ensure the health and safety of our clients and staff. Alpine Learning does not fall under the BC Schools Act but rather under an indoor setting as a private business. Mask exemptions do not apply in public business as we follow our Communicable Disease Plan. Putting others at risk does not take priority over a person's rights and we are happy to provide the following to accommodate our clients.
• Masks are available at the entrance for those clients who have forgotten their mask.
• All students have the right to request tutoring virtually and we are happy to accommodate this request.
• Clients who are unable to follow the mask order can take a break in services until the mask order is lifted. We would be pleased to hold your spot during this time.
To review the BC Public Health Order regarding mask requirements please visit the following link:
The Government of Canada has put into place emergency measures
The Government of Canada has put into place emergency measures under the Quarantine Act. Alpine Learning operations is aligned with these public health measures and will be happy to see students virtually while they follow the 14 day quarantine upon their arrival back to Canada. The government recommends the following for the next 14 days for 12 and
• must take pre-entry, arrival and Day-8 tests (unless under the age of 5).
• can’t attend school, camp or daycare.
• can’t attend large crowded settings, indoors or outdoors, such as an amusement park or sporting event
• can’t take buses, subways, trains or other crowded transportation must follow all the
requirements in the children’s handout provided at the border
To review public health measures on travel regarding Children 12 and under please visit the following link:
Internal Safety Measures:
Alpine Learning takes the health and safety of our staff and clients as a top priority and
have the following procedures in place within the learning centre:
• Hand sanitizer and masks are provided for staff and clients upon entry.
• Frequent cleaning practices are in place with tutoring recourses sanitized after use.
• Staff health checks are done daily and they do not enter the facility if sick.
• Students are expected to do daily health checks and stay home if sick, virtual tutoring
will be provided.