Please review our policies and procedures:
We strive to deliver exceptional service while adhering to our company polices. Please review and reach out with any questions you may have.
Alpine Learning 2023 policies
Cancellation Request Policy: All refunds are subject to review. Refund requests can be submitted to email@example.com and are subject to a $300 cancellation fee.
Payment Policies: Each program will be available to book at the beginning of the season (fall, winter and summer). Payment is due within 7 days. A late fee will be charged if unpaid within 7 days. E Transfers, cash and credit cards are all acceptable methods of payment. *Funding payments are accepted and these will be discussed case by case.
Schedule: Our staff are off on STAT holidays and you will not be charged for sessions. We work on Pro D Days and Independent school holidays. These days are included in Programs. We follow the SD48 school Calendar for winter and spring holidays.
Missed Days/Make up days Policy: There will be no refunds for missed days or make up days once the program starts. E.g. last minute vacation, forgot session was on, or other non emergency reasons.
Drop-in Sessions Policies: Drop in sessions are case by case. These are usually discussed with the educator and family based on availability and in addition to a program. We require a 48 hours cancelation policy on a drop in session for refund to occur. Drop in sessions will be added to the following month' s invoice.
Moving Days/Times Policy: Once an established day and time has been confirmed, this is your child’ s program. All inquiries to move or change sessions must follow the cancelation request policy. We will do our best to work with your child' s schedule.
Educator Cancelation Policy: If an educator needs to cancel a session, they will do their best to reschedule within the program dates. If there is no solution for rescheduling a session then a credit will be added to the following month' s invoice.
September 2022-23 Rates:
$85 an hour in person, $75 for 45 mins in person $120 an hour home visits New Student admin fee $150 includes assessment.
Alpine Learning Covid-19 Safety Protocol
Based on Vancouver Coastal Health’s safety guidelines for indoor settings, Alpine Learning is aligning with these guidelines and implementing the following to ensure the continued safety of all students and staff: