Please review our policies and procedures:

We strive to deliver exceptional service while adhering to our company polices. Please review and reach out with any questions you may have.

Thank you. 

Alpine Learning 2021 policies

Cancellation Request Policy: All refunds are subject to review. Refund requests can be submitted to robynsakehurst@gmail.com and are subject to a cancellation fee. 

 

Payment Policies: Each program will be invoiced at the beginning of each month. Payment is due within 7 days. A late fee will be charged if unpaid within 7 days. E Transfers, cash and credit cards are all acceptable methods of payment. *Funding payments are accepted and these will be discussed case by case. 

 

Missed Days/Make up days Policy: There will be no refunds for missed days or make up days once the program starts. E.g. last minute vacation, forgot session was on, or other non emergency reasons. If a parent notifies the educator, prior to the 1st of the month that a child will be missing the session, a credit can be applied. E.g. Family holiday, planned appointment etc. We will do our best to rebook that spot with another student on a drop in day or apply for credit. 

 

Drop-in Sessions Policies: Drop in sessions are case by case. These are usually discussed with the educator and family based on availability and in addition to a program. We require a 48 hours cancelation policy on a drop in session for refund to occur. Drop in sessions will be added to the following month' s invoice. 

 

Moving Days/Times Policy: Once an established day and time has been confirmed, this is your child’ s program. All inquiries to move or change sessions must follow the cancelation request policy. We will do our best to work with your child' s schedule. 

 

Educator Cancelation Policy: If an educator needs to cancel a session, they will do their best to reschedule within the program dates. If there is no solution for rescheduling a session then a credit will be added to the following month' s invoice. 

 

September 2021 Rates: 

$75 an hour in person $60 an hour 45 mins in person $100 an hour home visits New Student admin fee $150 includes assessment