Please review our policies and procedures:
We strive to deliver exceptional service while adhering to our company polices. Please review and reach out with any questions you may have.
Alpine Learning 2021 policies
Cancellation Request Policy: All refunds are subject to review. Refund requests can be submitted to email@example.com and are subject to a cancellation fee.
Payment Policies: Each program will be invoiced at the beginning of each month. Payment is due within 7 days. A late fee will be charged if unpaid within 7 days. E Transfers, cash and credit cards are all acceptable methods of payment. *Funding payments are accepted and these will be discussed case by case.
Missed Days/Make up days Policy: There will be no refunds for missed days or make up days once the program starts. E.g. last minute vacation, forgot session was on, or other non emergency reasons. If a parent notifies the educator, prior to the 1st of the month that a child will be missing the session, a credit can be applied. E.g. Family holiday, planned appointment etc. We will do our best to rebook that spot with another student on a drop in day or apply for credit.
Drop-in Sessions Policies: Drop in sessions are case by case. These are usually discussed with the educator and family based on availability and in addition to a program. We require a 48 hours cancelation policy on a drop in session for refund to occur. Drop in sessions will be added to the following month' s invoice.
Moving Days/Times Policy: Once an established day and time has been confirmed, this is your child’ s program. All inquiries to move or change sessions must follow the cancelation request policy. We will do our best to work with your child' s schedule.
Educator Cancelation Policy: If an educator needs to cancel a session, they will do their best to reschedule within the program dates. If there is no solution for rescheduling a session then a credit will be added to the following month' s invoice.
September 2021 Rates:
$75 an hour in person $60 an hour 45 mins in person $100 an hour home visits New Student admin fee $150 includes assessment